Resources

Tools and Guidance for Residents

reources

From Insight to Impact

Quick Links

Resident Standards

Policies & Procedures

Reports & Publications

Key Documents

Access Made Easy

Rights and responsibilities

Resident Standards

Complaints Policy

Customer Services 

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Involvment & Consultation

Resident involvement service standard 2025.docx page 0001

Repairs Service Hand Book

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Resident Handbook

key policies

Rights & responsibilities 

Leaseholder Service Charge Collection 

Noise Nuisance Policy

Responsive Repairs Policy

Rent Collection and Arrears Policy

yearly progress

Reports

Annual Report 2024-25

Roupell park rmo annual report 202425

Annual Report 2023-24

Annual Report 2022-23

 Agenda AGM 2023

RPRMO Business Plan 2023-26

Annual Report 2021-22