Resident Portal

• Above ground drainage

• Bulk refuse removal

• CCTV servicing and repairs

• Consent for non-structural works to properties on the estate

• Elect board members

• Estate cleaning and caretaking

• Garage repairs

• Gas Servicing & Repairs to Albury Lodge, Brockham Drive, Capel Lodge, Deepdene Lodge, Fairview House and Hyperion House

• General responsive repairs and maintenance to the estate

• Graffiti removal

• Grounds maintenance

• Identifying estate improvements

• Lettings within Lambeth Council’s allocations policy

• Management, maintenance and letting of garages

• Management of tenancy breaches

• Nuisance & anti-social behaviour management from residents who live on the estate

• Parking control & Enforcement

• Pest control service (Communal and Residential)

• Produce annual accounts

• Rent collection and arrears management

• Resident involvement activities

• Responsive repairs to communal TV aerial systems

• Responsive repairs under £5,000 to properties

• Service charge collection and arrears management

• Short cycle void management

• Stage 1 Complaints

• Tenancy compliance

• • Allocations of empty properties

  • Anti-social behaviour from non-residents

  • Asbestos management and removal

  • Below ground drainage

  • Capital works (new windows, doors, kitchens and bathrooms etc.)

  • Door entry systems

  • Electrical compliance communal and residential (EICR)

  • External decorations

  • Fire Risk Assessments

  • Fire Safety Works

  • Gas servicing and repairs to communal heating system

  • Lift inspections and repairs

  • Lightning protection

  • Long Cycle Voids

  • Major and structural repairs

  • Out Of Hours emergency responsive repairs

  • Planning consent

  • Planned Maintenance to the Communal Heating System and Boiler House

  • Planned and responsive electrical repairs to communal areas of the blocks and street lighting not located on highways

  • Refuse and Recycling services

  • Repairs over £5,000 to properties

  • Right To Buy administration

  • Roof repairs

  • Servicing and inspection of dry risers

  • Setting rent and service charges

  • Stage 2 complaints

  • Tree Management

  • Water compliance

• Decorating and keeping the inside of your home in good condition

• Blocked sinks/basins/baths (unless main drain is blocked)

• Replacing fuses, light bulbs, and resetting trip switches

• Toilet seats

• Internal/external door handles, locks, keys (unless due to age/fault)

• Built-in wardrobes

• Looking after your private garden

• Phone lines and sockets

• TV aerials (unless supplied by RPRMO)

• Repairs to alterations or fittings you installed

For more information on bulk removal, contact our office today! We are happy to assist with scheduling and any questions you may have.

Individual Heating
Call Sureserve on 0203 961 5210.

Communal Heating
Call Lambeth on 020 7926 6000 (option 1 → 2 → 1) and say your repair is with OCO.

Use your immersion heater if hot water is lost, but contact the Council to avoid high costs.

We know noise can really affect daily life. Some noise is normal in flats, but if it’s serious and ongoing, we may step in.

Most noise issues are dealt with by Lambeth Council. To report it, visit:
www.lambeth.gov.uk/noise-complaints

Reporting Repairs
You can report repairs online, by phone, or at the RPRMO office. For emergencies, call us immediately. If contractors can’t access your property, you may be charged.

Please provide your contact number for appointment scheduling. Report communal aerial or pest issues directly to RPRMO.

Contractor Responsibilities
RPRMO handles most repairs. Lambeth contractors manage

Emergency Repairs
Call 020 7926 6000 (Mon–Fri 8am–8pm, Sat 8am–1pm) or 020 7926 6666 after hours.

Emergencies include lift failures or total loss of power/water.

Some repairs are not covered by us and will incur a cost. We can assist with jobs like changing locks, unblocking sinks, or renewing taps.

The charge is £50/hr plus VAT and parts.

These repairs will depend on time and parts availability.

To arrange a rechargeable repair, contact us. We will explain the process and help you find the best solution.

Roupell Park RMO maintains pest-free communal areas, but tenants are responsible for pest control inside their homes. Due to budget constraints, we now subsidise tenant pest treatments as follows:

*Additional visits may incur extra costs.

Please act promptly if you notice pests and contact Roupell Park RMO for support.