Resident Portal
Your Home Online.
Portal
Quick & Easy
Home in Your Hands
Access rent statements, report repairs, update your details, and connect with your housing team, all in one secure, easy-to-use portal. We’re here to ensure your home is safe, comfortable, and well-maintained, with prompt repairs and dedicated tenancy support every step of the way.
responsibilities
Us, Lambeth Council, or You?
We work closely with Lambeth Council to maintain the estate and manage repairs efficiently.
Knowing who is responsible for your repairs helps you report issues to the right place.
See our outlined responsibilities to find out which organisation to contact.
Roupell Park RMO
Above ground drainage
Bulk refuse removal
CCTV servicing and repairs
Consent for non-structural works to properties on the estate
Elect board members
Estate cleaning and caretaking
Garage repairs
Gas Servicing & Repairs to Albury Lodge, Brockham Drive, Capel Lodge, Deepdene Lodge, Fairview House and Hyperion House
General responsive repairs and maintenance to the estate
Graffiti removal
Grounds maintenance
Identifying estate improvements
Lettings within Lambeth Council’s allocations policy
Management, maintenance and letting of garages
Management of tenancy breaches
Nuisance & anti-social behaviour management from residents who live on the estate
Parking control & Enforcement
Pest control service (Communal and Residential)
Produce annual accounts
Rent collection and arrears management
Resident involvement activities
Responsive repairs to communal TV aerial systems
Responsive repairs under £5,000 to properties
Service charge collection and arrears management
Short cycle void management
Stage 1 Complaints
Tenancy compliance
Lambeth Council
Above ground drainage
Bulk refuse removal
CCTV servicing and repairs
Consent for non-structural works to properties on the estate
Elect board members
Estate cleaning and caretaking
Garage repairs
Gas Servicing & Repairs to Albury Lodge, Brockham Drive, Capel Lodge, Deepdene Lodge, Fairview House and Hyperion House
General responsive repairs and maintenance to the estate
Graffiti removal
Grounds maintenance
Identifying estate improvements
Lettings within Lambeth Council’s allocations policy
Management, maintenance and letting of garages
Management of tenancy breaches
Nuisance & anti-social behaviour management from residents who live on the estate
Parking control & Enforcement
Pest control service (Communal and Residential)
Produce annual accounts
Rent collection and arrears management
Resident involvement activities
Responsive repairs to communal TV aerial systems
Responsive repairs under £5,000 to properties
Service charge collection and arrears management
Short cycle void management
Stage 1 Complaints
Tenancy compliance
Resident Duties
Decorating and keeping the inside of your home in good condition
Blocked sinks/basins/baths (unless main drain is blocked)
Replacing fuses, light bulbs, and resetting trip switches
Toilet seats
Internal/external door handles, locks, keys (unless due to age/fault)
Built-in wardrobes
Looking after your private garden
Phone lines and sockets
TV aerials (unless supplied by RPRMO)
Repairs to alterations or fittings you installed
Living Well at Home
Our skilled team handles all your home’s needs, from urgent repairs to ongoing maintenance. We are committed to keeping your property in top condition, making sure you always feel secure and supported.
Bulk Removal
For more information on bulk removal, contact our office today! We are happy to assist with scheduling and any questions you may have.
Caretaking & Grounds Maintenance
We handle cleaning, caretaking, and grounds maintenance across the estate. Our team of caretakers each manage specific blocks, while a contractor maintains the gardens.
Services include cleaning stairs, lifts, landings, and walkways, removing rubbish and fly-tipping, mowing lawns, and weeding.
View our service standards: Caretaking Service Standard and Grounds Maintenance.
Heating Repairs
Individual Heating
Call SWALE HEATING 24/7 on 01795 477098 for heating or hot water issues.
Communal Heating
Call Lambeth on 020 7926 6000 (option 1 → 2 → 1) and say your repair is with OCO.
Use your immersion heater if hot water is lost, but contact the Council to avoid high costs.
Noise nuisance
We know noise can really affect daily life. Some noise is normal in flats, but if it’s serious and ongoing, we may step in.
Most noise issues are dealt with by Lambeth Council. To report it, visit:
www.lambeth.gov.uk/noise-complaints
Pest Control
We know pests can cause stress at home. If the problem is serious or ongoing, we may be able to help.
Most pest issues are handled by Lambeth Council. To book a service, visit:
www.lambeth.gov.uk/pest-control-services
Council tenants can contact their housing office for free support, or call 020 7926 2122.
Report a repair
Reporting Repairs
You can report repairs online, by phone, or at the RPRMO office. For emergencies, call us immediately. If contractors can’t access your property, you may be charged.
Please provide your contact number for appointment scheduling. Report communal aerial or pest issues directly to RPRMO.
Contractor Responsibilities
RPRMO handles most repairs. Lambeth contractors manage:
Heating: OCO Ltd
Lifts: Amalgamated Lifts
Lighting & Door Entry: OpenView
Drainage: TW Drainage
Emergency Repairs
Call 020 7926 6000 (Mon–Fri 8am–8pm, Sat 8am–1pm) or 020 7926 6666 after hours.
Emergencies include lift failures or total loss of power/water.
Repairs You Pay For
Some repairs are not covered by us and will incur a cost. We can assist with jobs like changing locks, unblocking sinks, or renewing taps.
The charge is £50/hr plus VAT and parts.
These repairs will depend on time and parts availability.
To arrange a rechargeable repair, contact us. We will explain the process and help you find the best solution.